Account and Data Deletion

• Members of our team who use Tekmadev Admin, our private mobile app for Android and iPhone.
• People who sign in to our client portal at account.tekmadev.com.
• Anyone else whose personal information we hold, for example people who contacted us through our website, booked a call, or subscribed to our newsletter, and our leads and prospects.

If we hold your information only because a business that uses our Growth System received your call or message, that business controls your information, as explained in Section 1 of our Privacy Policy. Please ask that business directly. If you contact us instead, we will pass your request on to that business and help it respond.

1. 01Email our Privacy Officer at info@tekmadev.com with the subject line "Account deletion request".
2. 02Send it from the email address linked to your account if you can. Tell us your name, which account you mean (Tekmadev Admin, the client portal, or neither), and whether you want everything deleted or only certain information.
3. 03We may ask you to confirm your identity before we act, so that nobody else can delete your account or see your information.

If you are a member of our team, or you work with us as a client, you can also ask one of our owners directly. We handle the request in the same way.

Deleting the app from your phone, or signing out of it, does not delete your account or the information we hold. Removing a teammate from the Team page of the client portal stops their access but does not delete their information either. To have information deleted, send a request as described above.

Once we have confirmed your request, we delete or anonymize the personal information linked to your account, except what we must keep as described in Section 4. To anonymize information means to change it so that it no longer identifies you.

Members of our team (Tekmadev Admin)

• Your sign-in account, so it can no longer be used to sign in.
• Your email address, role, and notification preferences, and your name, except where it must stay on the records we keep.
• Your device records: push notification tokens, device names, platforms, app versions, and last seen times.

Client portal users

• Your portal sign-in account, so it can no longer be used to sign in.
• Your profile: your name, email address, title, and other contact details.
• If your business's engagement with us has ended and the business asks us to close its account, the information the business gave us through the portal.

Everyone else

• Your contact details, and the messages, call notes, and other records we hold about you as a website visitor, lead, prospect, or subscriber.
• Your place on our mailing lists.

Some records must be kept even after a deletion request, because the law requires it or because we need them to meet obligations we owe. We keep only what is needed, limit who can see it, and delete or anonymize it when the period ends. These periods match Sections 7 and 12.5 of our Privacy Policy.

• Invoices, payment records, and tax and accounting records: 7 years after the end of the engagement, to meet tax and limitation period requirements.
• Commission records: while any commission is owed to a team member, then 7 years after the last related payment, for the same reasons.
• Agreements and consent records: the agreements a client accepted (who accepted, when, and which version) for as long as we keep that client's account records, and records of marketing consent and unsubscribes as the Canadian Anti-Spam Legislation (CASL) requires, so that we do not email you again after you have asked us to stop.
• Work records about our leads and clients, such as leads added, outreach logged, calls booked, and demo requests: these are our business records about those leads and clients, so they stay with them for the periods in Section 7 of our Privacy Policy. A team member's name stays on them only where we need it, for example to work out commission.
• Security and audit logs, including sign-in history: typically 12 months, to protect our systems and investigate misuse.
• Crash reports from the app already sent to Sentry: these do not include your name or email address, and are deleted within 90 days.
• Information we need to establish, exercise, or defend a legal claim, or that a law, court, or regulator requires us to keep: until the matter is resolved or the requirement ends.
• Copies in routine backups: deleted information can remain in our service providers' backups until those backups are replaced in the normal course.

We respond to every deletion request within 30 days of receiving it. Our response confirms what we deleted and, if we kept anything, what we kept, why, and for how long. If we cannot complete a request, for example because we could not confirm your identity, we tell you why within the same 30 days.

Questions about this page or about a deletion request can be sent to our Privacy Officer:

• Shajeed I., Founder and Privacy Officer, Tekmadev (Tekmadev Innovation Inc.)
• Email: info@tekmadev.com
• Phone: +1 (866) 966-1988

If you are not satisfied with how we handled your request, you can complain to a privacy regulator, as explained in Section 18 of our Privacy Policy.